Returns and Cancellations
You may cancel your order up to the time your order has been packaged for dispatch. The people at our warehouse package your parcel and aim to send it out as quickly as possible. Sometimes it may not be possible to cancel your order before dispatch.
If your order has already been dispatched,
and the tamper-evident seal is intact, you can return it to us within 14
working days of receiving your item(s).
We are unable to accept any returns of medicines.
All returns are subject to the conditions below.
All our products have a tamper-evident seal for hygiene and security reasons.
If the seal has been broken after delivery or the product has clear signs of use, you may not return your order for hygiene reasons and any request for refund will be rejected.
Any items which are faulty or damaged on delivery will qualify for return and refund. The process below should be followed.
To request a return, contact us by email at [email protected] for instructions and a returns form. We will need your details including your order number, name, address, contact number and email address.
If you return goods to us, we will not be responsible for any loss or damage to products in transit and any returns are made at your own risk. Please note that we do not provide paid return labels; we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
If products are seized by customs, or are returned to us if the driver is unable to deliver, this would be out of our control and any shipping fees will not be refunded.
If you notice when the delivery is made that your item is damaged we recommend that you refuse to accept the delivery. If you only notice damage after you’ve opened the delivery, take a photo of any damages and email us at [email protected]. Let us know if you would like a full refund or a replacement.
Contact our Customer Care team if you have any questions by email at [email protected].
Refunds (where applicable)
Once we have received and checked your returned item(s) we will send you an email acknowledgement, with either approval or rejection of your refund request. Refunds will only include delivery at standard rates. If you only return part of your order we will not be able to refund your delivery charge.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund provided, if non-faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value from your use of the item. Note that should your use mean that your items cannot be resold, this reduction may be up to 100%.
If approved, we will process your refund and a credit will be applied to your PayPal or Credit / debit card, whichever method was used originally to pay for your order, within 14 days of receipt of goods. You will also receive the transaction receipt by email.
Sometimes the processes required by the banks and card providers may mean that your refund may show up a few days later. If you have any questions relating to refunds contact us by email at [email protected].
Exchanges (where applicable)
We inspect all items before dispatch, and we will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions.